Privacy Policy
Surf Art Gallery collects customer
information to improve your overall shopping experience. We respect
your privacy and are committed to maintaining and using this information
responsibly. Except as otherwise mentioned below, this privacy policy
only addresses the use and disclosure of information we collect from you
on our website. By visiting surfart.com you are accepting the practices
described in this privacy policy.
Overview
Our site allows you to buy products, create wish lists, enter contests,
receive special discounts and receive e-mails or other promotional
information from us. We use the information that we collect about you to
fulfill your product purchases and to create a more personalized online
experience. This is just a brief overview, so please read on for more
details about our Privacy Policy. This Policy may change, so please
check back periodically.
Except
as otherwise discussed in this Privacy Policy, this document only
addresses the use and disclosure of information we collect from you
online. For some services, we either collect and transfer personal
information to a service provider you have selected, or you may visit
other merchants through links on our site who may collect and use your
personal information. We encourage you to ask questions and to be very
cautious before you disclose your personal information to others.
Questions regarding this Policy should be directed to sales@surfart.com, or may also be contacted directly at the following address:
Surf Art Gallery
Attn: Customer Service
1638 Military Cutoff Road, Suite 101
Wilmington, NC 28403
This Privacy Policy will explain the following regarding use of our site:
1. What information does Surf Art Gallery collect from you?
2. Where do we collect information from you and how do we use it?
3. Who is collecting your information?
4. With whom do we share your information?
5. How can you update or correct your Personally Identifiable Information?
6. What are your choices regarding collection, use and distribution of your information?
7. What security precautions are in place to protect against the loss, misuse or alteration of your information?
8. A special note about children's privacy
9. Surf Art Gallery and third-party use of "cookies" and "action tags"
10. You should carefully review privacy policies of any third party sites accessible from Surf Art Gallery
11. Contacting Surf Art Gallery about privacy questions or concerns
12. Privacy Policy changes
1. What information does Surf Art Gallery collect from you?
In
order to better provide you with numerous products, Surf Art Gallery
collects two types of information about its visitors: Personally
Identifiable Information and Non-Personally Identifiable Information.
Our primary goal in collecting information from you is to provide you
with a smooth, efficient and customized experience while using our site.
Personally Identifiable Information: This
refers to information that lets us know the specifics of who you are.
Personal information is requested when you order a product, sign up for
emails, create wish lists, enter contests or sweepstakes, fill out
surveys and send us feedback. For example, this information might
include your name, billing address, shipping address, telephone number,
e-mail address, credit card or other payment information, and product
details. With this information, Surf Art Gallery can fill your orders
and better provide you with personalized services. For a few services,
we may collect your personal information on behalf of other merchants
and share it with them.
Non-Personally Identifiable Information:
This refers to information that does not by itself identify a specific
individual. We gather certain information about you based upon where you
shop on our site in several ways. This information is compiled and
analyzed on both a personal and an aggregated basis. For example, this
information may include the Web site's Uniform Resource Locator ("URL")
that you just came from, which URL you next go to, what browser you are
using, and your Internet Protocol ("IP") address. A URL is the global
address of documents and other resources on the World Wide Web. An IP
address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such as the World
Wide Web. Networks like the Web use the TCP/IP protocol to route
information based on the IP address of the destination. In other words,
an IP address is a number that is automatically assigned to your
computer whenever you are surfing the web, allowing web servers to
locate and identify your computer. Computers require IP addresses in
order for users to communicate on the Internet, browse and shop.
2. Where do we collect information from you and how do we use it?
Our
primary goal in collecting personal information is to provide Surf Art
Gallery's visitors with a superior customized online experience. We use
the customer contact information to fill orders, contact purchasers to
inform them of their order status, to send promotional information, to
enhance the operation of our site and administer our systems.
Demographic
data also may be collected at our site from third party advertising
servers, content servers, or web site analysis agents who provide us
with the zip code and area code associated with a visitor's server,
along with pages viewed on our site. We review the actions of the Surf
Art Gallery visitors on an aggregate basis to determine customers'
preferences. Surf Art Gallery also does research on our visitors'
demographics, interests, and pages viewed based on the information
provided to us during ordering, a promotion, from our server log files,
from our web site analysis agents, or from contests, sweepstakes or
surveys. We will use this data to tailor the visitor's experience at our
site, to improve our marketing and promotional efforts, to
statistically analyze site use, to improve our product offerings, and to
customize our site's content, layout and services. We may receive
reports from third party ad servers, content servers, or web site
analysis agents that tell us how many ads were presented and clicked
upon or what content was served or viewed.
We
may also share your personally identifiable information with third
parties who provide services to us, our customers and web site visitors.
Those third parties include authorized contractors, temporary employees
and consultants and other companies, where we believe it to be
appropriate (in our sole discretion).
We gather information in the following ways:
Shopping: We
collect IP addresses for the purposes of system administration, to
gather broad demographic information, to enable ads to be served on our
site, to report Non-Personally Identifiable Information to our
advertisers, and to monitor the level of activity on our site. We
collect information from visitors to our site regarding the URLs they
came from, domain types (e.g., .com or .org), their IP addresses, the
date and time of their visit or order, the number of visits and orders,
the number of visits per browsing session, the server type, the
operating system and browser type used to come to the site, the country,
state and telephone area code where their servers are located, the
pages and page titles of our site that visitors viewed during their
visit, whether the visitor's computer is enabled for Java or cookies,
browser language, applications and plug-ins, and any search terms
entered on our site.
Ordering: When
you order from us, we collect personally identifiable information from
you. If you order one of our products, we will collect and maintain your
name, e-mail address, billing address, shipping address, telephone
number, product selections, credit card, order number, referring URL, IP
address, and page you bought from. We collect this, and other
information, as disclosed in this Policy, in order to fill your order,
to communicate with you about your order and to send you promotional
materials. Before confirming your order, you will have the opportunity
to review the product order form and make changes and additions to the
information it contained and these changes will be automatically kept
for future use.
Wish List:
If you decide to create a Wish List through our site, you will create
an account, where we will collect and use your name, e-mail address and
product preferences. This information is subject to the terms of this
Privacy Policy except as explained here. Others may be able to search
for your Wish List. Those who have access to your Wish List will be able
to see your name, e-mail address, city, state, and may have access to
other personal information and product information that you have entered
into the Wish List. If others place orders for items on your Wish List,
they may have access to your address. We will use the product
preferences that you include in your Wish List to inform you about
offers that may be of interest to you.
Online Surveys and Polling:
In order to improve our services to you, we ask some of our customers
to voluntarily complete surveys, which may be collected by an
independent third party. Individual survey answers are confidential,
although Non-Personally Identifiable Information is collected and
disclosed to third parties. If you do not wish to participate in a
survey, simply decline to participate when asked.
Contests and Sweepstakes:
When you enter a contest or other promotion, we may ask you for contact
information such as your name, address and e-mail address in order to
administer the contest, to send you promotional emails, notify winners
and make the winners' list publicly available pursuant to certain
states' laws. Your consent to such promotional use and disclosure of
this information as a condition of your participation.
Newsletters and Promotional E-mails:
We offer promotional e-mails as a service to our customers. We will
send e-mails periodically listing current specials and deals. To stop
receiving, send an e-mail to us at sales@surfart.com.
Contact Information and Third Party Data:
If you contact Surf Art Gallery or our customer service representatives
by telephone, e-mail, live chat or letter, we may keep a record of your
correspondence or comments. If you contact us through our feedback area
or by calling one of our customer service representatives, we may ask
for your name, e-mail address and order information in order to send you
a reply.
Cookies: We use cookies and may allow others to use cookies in the operation of our site.
3. Who is collecting your information?
Ad Servers and Content Servers: We
may use third party ad servers or content servers to serve ads, product
information, or other information both on and off our site. Those third
parties may use "action tags" or web beacons throughout the site to
count the number of visitors who click on a banner ad or other
information and to track the number of customers who continue on to make
a purchase. They may also place their own "cookie" on your computer to
help those ads to run and analyze site usage. We do not provide them
with any of your Personally Identifiable Information. For more
information about the information they collect, please see the section
"Use of Cookies and Action Tags" below.
Image Servers: We
use a third party image serving company to serve the graphics that
visitors see on our site more quickly. They collect a visitor's IP
address and the URLs of any graphics viewed and the date and time of the
visit. However, they do not collect and we do not provide them with any
Personally Identifiable Information. They may also use a "cookie."
E-mail Services: We
use a third party tool to send promotional e-mails to customers. Images
contained in the email may be served by the third party. They collect
certain information about you such as your IP address, browser type,
your operating system, the country and server your computer is logged
onto, where the servers that your computer is logged onto is located,
the time and date that a particular email was viewed, the area code and
zip code associated with your server, and whether you responded to a
particular ad or email, products viewed and whether you continued on to
make a purchase. They may use a "cookie" or "action tags."
Website Analysis Agent:
We may contract with several online partners to help manage and
optimize our Internet business and marketing. We use the services of
marketing companies to help us measure the effectiveness of our
advertising and how visitors use our site. To do this, we use Action
Tags and cookies provided by the marketing companies on this site. The
type of information we collect includes things such as pages,
information and advertisements viewed as well as what items are placed
in a shopping basket or purchased, the order number, the amount of a
purchase, the product number and the quantity purchased. By
supplementing our records, this information helps us learn things like
what kinds of customers our site attracts, which of our products most
interest our customers, and what kinds of offers our customers like to
see. Although the marketing companies log the information coming from
our site on our behalf, we control how that data may and may not be
used. For more information, please see the section "Use of Cookies and
Action Tags" below.
Links and Banner Ads to Third-Party Sites:
Please be aware that our site may contain links to other sites on the
Internet that are owned and operated by third parties. The information
practices of those websites linking from or to our site are not covered
by this Policy. These other sites may send their own cookies to users,
collect data, or solicit personal information. Additionally, other
companies or ad servers, which place advertising on our site may collect
information about you through the use of cookies when you view or click
on their advertising. We cannot control this collection of information.
You should contact advertisers directly if you have any questions about
their use of the information that they collect.
4. With whom do we share your information?
Fulfillment: The
information collected by Surf Art Gallery is used for processing
orders, keeping you informed about your order status, for statistical
purposes, for improving our site and its performance, to serve ads, and
to notify you of products or special offers that may be of interest to
you. We will disclose your Personally Identifiable Information to third
parties to charge your credit card, fill your order, deliver your order,
provide customer service, provide you with credit and deliver
promotional e-mails to you from Surf Art Gallery. For example, we must
release your credit card information to the card-issuing bank to confirm
payment; and release your address and telephone information to the
delivery service to deliver products that you ordered. In addition we
retain the right to share your Personally Identifiable Information with
third parties at our sole discretion. You can always contact us in order
to have us suppress your Personally Identifiable Information from our
systems by e-mailing us at sales@surfart.com
then we will not share your Personally Identifiable Information with
Other third parties, except as under the section "Compliance with
Service of Process or Law Enforcement" below or to protect the rights of
Surf Art Gallery, its suppliers and/or its customers. Please allow 90
days to process the change, and you acknowledge that most of the
services provided on our site will not be available.
Non-Personally Identifiable Information: We
may provide Non-Personally Identifiable Information about our
customers' sales, traffic patterns, and related site information to
third parties, but these statistics do not include any Personally
Identifiable Information.
Services Provided on Our Site:
Except as otherwise stated in this Policy, without your consent, Surf
Art Gallery does not disclose its customers' Personally Identifiable
Information to other merchants. Where you sign up for services offered
through our site, but sold directly to you by a third party, we give
your personal information to that third party.
Data Analysis Agents:
The information collected by or for Surf Art Gallery may be provided to
an outside company for the purpose of analysis. That analysis is to
help us to improve our site and product selection, and to notify you of
special offers that may be of interest to you. That data analysis agent
may not share any Personally Identifiable Information with others, or
use it for any other purpose than to help Surf Art Gallery.
Ad Servers, Advertisers, Image Servers and Website Analysis Agents:
These third parties use their cookies' identification numbers and
internal web site tracking features to serve ads on our site and to
collect aggregated information to create statistics about our customers
and visitors, traffic patterns, and related site information. In the
event that our ad servers collect any Personally Identifiable
Information on our behalf, it will not be used by them or disclosed to
any third parties.
Compliance with Service of Process or Law Enforcement: Occasionally
Surf Art Gallery may be asked by law enforcement or judicial
authorities to provide Personally Identifiable Information to the
appropriate governmental authorities. We will disclose Personally
Identifiable Information upon receipt of a court order, subpoena, or to
cooperate with a law enforcement investigation, without prior notice to
you. Surf Art Gallery fully cooperates with law enforcement agencies in
identifying those who use our services for illegal activities. We
reserve the right to report to law enforcement agencies any activities
that we believe to be unlawful.
Sweepstakes: Where
you enter a sweepstakes, drawing or other promotion, we may provide
entry information, including name, address, email address and age to the
company providing the prize or sponsoring the promotion. They may use
your Personally Identifiable Information to send you marketing or
promotional materials or other communications.
5. How can you update or correct your Personally Identifiable Information?
We
believe you should have the ability to update personal information that
you have provided to us. During the online ordering process you can
review, change, or delete the information that you have submitted. You
may ask to have the information on your account deleted or removed;
however, because we keep track of past purchases, you cannot delete
information associated with past purchases. Also, as a security measure
we "back up" the data stored on our systems, and such prior information
cannot be completely removed from our databases. As a result, you should
not expect that all of your Personally Identifiable Information will be
completely removed from our backed-up databases.
6. What are your choices regarding collection, use, and distribution of your information?
Email: We
may from time to time send you e-mail or other communications regarding
current promotions, specials and new additions to the Surf Art Gallery
site. You may "opt-out," or unsubscribe from our newsletters by
following the unsubscribe instructions in any e-mail you receive from
us. After doing so, Surf Art Gallery users will not receive future
promotional emails unless they enter a contest, or sign up to receive
newsletters or emails.
Ad-servers and Other Content Servers: You
may also set your browser so that it will not accept "cookies" to
prevent assignment from the ad server of a unique identifier; however,
you will be unable to shop on our site if you do so.
7. What security precautions are in place to protect against the loss, misuse or alteration of your information?
In
order to most efficiently serve you, credit card transactions and order
fulfillment are handled by established third party banking, processing
agents and distribution institutions. They receive the information
needed to verify and authorize your credit card or other payment
information and to process and ship your order. All of the customer data
we collect is protected against unauthorized access by physical
security means.
8. A special note about children's privacy
You
must be at least 13 years old to have our permission to use this site.
Our policy is that we do not knowingly collect, use or disclose
Personally Identifiable Information about visitors under 13 years of
age. If you are the parent or guardian of a minor under 13 years of age
and believe that they have disclosed personally identifiable information
to us, please contact us at sales@surfart.com.
9. Surf Art Gallery and third-party use of "cookies" and "action tags."
Surf Art Gallery Cookies:
When you use our site we will store cookies on your computer in order
to facilitate and customize your use of our site. A cookie is a small
data text file, which a Web site stores on your computer's hard drive
(if your Web browser permits) that can later be retrieved to identify
you to Surf Art Gallery. Our cookies store randomly assigned user
identification numbers, the country where you are located, and your
first name to welcome you back to our site. The cookies make your use of
the site easier, allow you to retrieve an earlier shopping cart, make
the site run more smoothly and help us to maintain a secure site. You
will be unable to shop on our site without your browser set to accept
cookies.
Ad Server and Content Server Cookies:
We may use an outside ad serving company or content server to display
banner advertisements and other information on our site or to serve
promotional emails. As part of their service, they place a separate
cookie on your computer. Except for the company that serves our
promotional emails, Surf Art Gallery does not provide third-party ad
servers with any of your Personally Identifiable Information. Surf Art
Gallery and its third party ad servers do collect and use Non-Personally
Identifiable Information about you, such as your IP address, browser
type, the URLs from which you came, referring site's domain types (e.g.,
.com), operating system, the country, the server your computer is
logged onto, where the servers that your computer is logged onto is
located, the pages of our site and products that visitors viewed during
their visit, where an ad was placed on a specific web site page, the
time and date particular ads were served, the area code and zip code
associated with your server and whether you responded to a particular
ad, and a receipt identifier.
Our
third-party ad servers will occasionally use outside agents, whose
computers will serve ads on our site in the same manner and under the
same conditions as above. In addition, other ad serving companies or
advertisers may place banner ads on our site in the same manner as
above, but we do not disclose to them any Personally Identifiable
Information.
Image Server Cookies: As
part of the ad-serving process, a third party may serve graphics upon
our site. In order to customize their service, they may also place a
cookie upon your computer. While Surf Art Gallery does not control their
use of that cookie, no Personally Identifiable or individual customers'
product information is collected.
Website Analysis Agent Cookies:
We may use a third party to analyze what our visitors find to be most
interesting on our site. To do that, they will place a cookie on your
computer with a randomly assigned unique number in order to track the
pages you view on our site, along with other Non-Personally Identifiable
Information.
Action Tags, Web Beacons and other Data Collection Methods:
An action tag or a web-beacon (also known as a clear gif or a pixel
tag) is a method used to track responses or actions by customers who
view certain advertisements or other information on our site. Action
tags are 1x1 pixel images embedded in a website page that are used to
transparently collect information. Our ad server, content servers and
website analysis agents may use action tags to count the number of times
that visitors click on a particular banner ad or visit the pages of our
site and to provide information about what products are viewed or
purchased. Without collecting any personally identifiable information,
they use that data to tell us (and other advertisers) which ads are the
most effective on particular sites. Our ad server, content server and
website analysis agents may use an action tag on our basket page,
checkout page, and other pages, to keep anonymous track of the number of
times that clicking on a banner ad or views of their information on our
site results in a purchase. They also collect the amount of the
purchase, order confirmation number, stock keeping unit number, quantity
and identity of product purchased.
E-mail Distributor's Use of Action Tags: Our
third-party e-mail distributor may also use action tags. They may, for
example, keep track of when a promotional e-mail is opened and provide
Surf Art Gallery with ongoing aggregated reports of how many customers
have responded. We share with them web site usage information about
visitors to our web site who have received a promotional e-mail or other
targeted promotional campaign. They use the information for the purpose
of targeting future campaigns and upgrading visitor information used in
reporting statistics. For this purpose, we and our third-party e-mail
distributor note some of the pages you visit on our web site through the
use of action tags.
10. You should carefully review privacy policies of any third party sites accessible from Surf Art Gallery
Other
sites accessible through our web site have their own privacy policies
and data collection, use and disclosure practices. Please consult each
site's privacy policy. Surf Art Gallery is not responsible for the
policies or practices of third parties. Please be aware that this site
may contain links to other sites on the Internet that are owned and
operated by third parties. The information practices of those web sites
linked to Surf Art Gallery are not covered by this Privacy Policy. These
other sites may send their own cookies to users, collect data, or
solicit personal information. Additionally, other companies that place
advertising on our site may collect information about you when you view
or click on their advertising through the use of cookies. We cannot
control this collection of information. You should contact these
advertisers directly if you have any questions about their use of the
information that they collect.
On
behalf of various sponsors, Surf Art Gallery provides sponsored links
to third-party web sites. If you click on a sponsored link or banner ad,
a "window" or "frame" containing a third-party's web site may appear in
the foreground with the Surf Art Gallery web site in the background.
Unless you are on Surf Art Gallery's web site, any time that you have
moved to a window, you should assume that your personal information is
being collected, used and disclosed in accordance with the windowed
site's privacy policy (if any). If you are unsure as to whose privacy
policy applies, please contact us by e-mail at sales@surfart.com, or by
sending a letter to the address below.
11. Contacting Surf Art Gallery about privacy questions or concerns
If
you have any questions about this Privacy Policy, the practices of this
site, or your dealings with this site, please contact Surf Art Gallery
by sending a letter to:
Surf Art Gallery
Attn: Customer Service
1638 Military Cutoff Road, Suite 101
Wilmington, NC 28403
You may also contact us by e-mail at sales@surfart.com.
12. Privacy Policy changes
This
Privacy Policy was last changed on October 22, 2012. If Surf Art
Gallery makes changes to any terms or conditions of the Privacy Policy,
the changes will be posted in this document so that you will always know
what information we gather, how we might use that information and to
whom we will disclose it. We may change, modify, add or remove portions
of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.